Assistant Vice President (AVP) - Major Incident & Problem Management

Join Intellipro Group as an Assistant Vice President (AVP) of Major Incident & Problem Management in the vibrant heart of Bali. In this leadership role, you will oversee the end-to-end lifecycle of critical IT incidents and systemic problems, ensuring minimal downtime and maximizing operational efficiency for our clients. With a dynamic team and a commitment to excellence, Intellipro Group offers a unique opportunity to drive IT service management innovation in Canggu, Bali.

As an AVP, you will be responsible for managing and coordinating the resolution of major incidents and problems, leveraging tools like ServiceNow and Jira to streamline processes and improve service delivery. This role is perfect for a seasoned professional looking to make a significant impact in the IT service management landscape.

📋 Tanggung Jawab Pekerjaan

• Oversee the end-to-end lifecycle of major incidents and problems, from initial detection to resolution and post-incident review.
• Coordinate with cross-functional teams to ensure timely and effective resolution of critical issues.
• Utilize ServiceNow and Jira to manage incident and problem records, track progress, and generate reports.
• Develop and implement strategies to improve incident and problem management processes.
• Ensure compliance with ITIL best practices and internal policies.
• Provide leadership and mentorship to the incident and problem management team.
• Collaborate with stakeholders to identify and address root causes of incidents and problems.
• Represent the incident and problem management function in cross-functional meetings and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in incident and problem management, with at least 5 years in a leadership role.
• Certifications such as ITIL 4 Foundation or Practitioner, or equivalent experience.
• Proven experience with ServiceNow and Jira for incident and problem management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Professional experience in a related industry, preferably in IT service management.

🛠️ Keahlian

Lowongan Terkait