Customer Service Development & Trainer - Jakarta Selatan

Sahabat Mikro is urgently hiring a Customer Service Development & Trainer to join our dynamic team in Jakarta Selatan. In this pivotal role, you will be responsible for enhancing our customer service standards, designing and delivering impactful training programs, and ensuring our customer service team is equipped with the skills and knowledge to provide exceptional service. This is a unique opportunity to shape the future of customer service at Sahabat Mikro and make a tangible impact on our customers' experience.

As a Customer Service Development & Trainer, you will work closely with our customer service team to identify areas for improvement, develop training materials, and conduct workshops and sessions. You will leverage your expertise in customer service best practices, training methodologies, and data analysis to create engaging and effective training programs. This role offers a dynamic and rewarding environment where you can leverage your skills and creativity to drive meaningful change.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer service training programs to enhance the skills and knowledge of our customer service team.
• Identify areas for improvement in our customer service processes and develop strategies to address them.
• Design and deliver training workshops and sessions to our customer service team.
• Create and maintain training materials, including manuals, guides, and online resources.
• Conduct regular assessments and evaluations to measure the effectiveness of our training programs and make data-driven improvements.
• Collaborate with our customer service team to gather feedback and insights on our training programs.
• Stay up-to-date with industry trends and best practices in customer service and training methodologies.
• Provide ongoing support and guidance to our customer service team to ensure they are equipped with the skills and knowledge to provide exceptional service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 3 years of experience in customer service training and development.
• Proven track record of designing and delivering effective training programs.
• Strong understanding of customer service best practices and industry standards.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using training management systems and learning management systems (e.g., Cornerstone, TalentLMS).
• Certification in customer service training and development (e.g., Certified Professional in Learning and Performance - CPLP) is a plus.

🛠️ Keahlian

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